Field service

field serviceAn international team of specialists at your service

We are proud of our multi-skilled, international field service staff that work in close cooperation with product specialists.

The global service network consists of specialist companies, each in charge of its specific area and each operating a service organization. Their personnel are regularly trained to keep up with the developing technology. Our Technology Centers in Finland, Italy, and USA are also used for customer training in connection with large system deliveries.

Group headquarters in Torino and units in Kauhava and Cologna Veneta are also the biggest service know-how centres of the group. Their duties encompass supporting service organizations in different countries, providing expert advice and developing the whole range of service activities.

Preventive maintenance
Our service philosophy is based on carefully planned maintenance procedures. Preventive maintenance is carried out according to a fixed schedule or according to running hours. The target is to keep the machinery in good operation condition, to prevent failures and to detect failures early.

Preventive maintenance includes:

  • Provision and replacement of specified parts
  • Checking the condition of the machinery according to a checklist
  • Adjustments
  • Lubrication
  • Functional check · Recommendations for corrective actions

Customer benefits:

  • Reduced number of unexpected failures
  • Short, well planned maintenance shutdowns
  • High machine OEE: availability, speed and quality
  • Competitive maintenance costs

In addition to preventive actions we offer high-quality corrective maintenance to guarantee fast recovery when there is a problem.

Machines relocation

Not infrequently, factory layouts are changed, or machinery transported to another facility, sometimes operating in another country. Machine relocation service includes layout design, project management service, dismantling, installation, start-up and the safety acceptance procedure.

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