Thanks to our worldwide technical support, we will help you wherever you are. Our worldwide service network consists of almost 80 subsidiaries and dealers that cover different areas and provide technical support, training, service intervention and spare parts.

Prima Power's technical support is based on a shared goal with the customer: commissioning, maintaining and developing production capacity and ensuring that it is utilized to its fullest extent.​ ​

Phone and remote support 

Fast and professional, our team of technicians, with expertise in all technologies and corresponding applications, is always ready to support the customer quickly and accurately; moreover, thanks to remote connection, all critical issues can be handled efficiently.

Wherever the customer is located, one of our 40 service centers is at his disposal to meet his every need.​​

Customer satisfaction is our goal.​


It is possible to download the software for remote support at the following links




Service intervention 

If you need to replace a machine part, a service technician will soon be at your plant to restart production of your machine.

Our purpose is to intervene directly and speedily for maximizing uptime and manufacturing efficiency.

Over 500 after sales employees in every part of the world.​​

Tech support escalation/Strong factory tech support 

For extremely complex cases, Prima Power has established a "technical support escalation" that immediately engages the most appropriate qualified team to achieve the best solution in the shortest possible time. 

Senior specialized engineers teams:

  • 2D Laser Machines team
  • 3D Laser Machines team
  • Combi Laser Machines team
  • Punch and Shear Machines team
  • Panel Bender Machines team
  • Press Brake Machines team
  • Systems and Automations team
  • Laser source team
  • Software and CAD CAM teams
  • Application teams

Do you want more specific information? We’ll reach out to you as soon as we can.


Service Book


Find out how companies leveled up their processes partnering with Prima Power