Prima Link: Predict. Prevent. Perform.​

Prima Link is Prima Power's Control Data Room, designed to deliver Basic Predictive Maintenance by transforming machine data into proactive service actions.

Its purpose is to improve machine availability, reduce unplanned downtime, and support production continuity.

Data from connected machines is continuously collected and monitored within Prima Link.

Machine Learning models analyse the behaviour and correlation of multiple alarms, identifying patterns that may indicate emerging issues before they develop into machine failures.

Based on this analysis, the system automatically generates Insights: early warnings of potential maintenance needs.

Each Insight is automatically routed to the First Level Service Team, where Service specialists review and validate the information, assess the potential impact, and, when appropriate, proactively contact the customer to recommend preventive maintenance activities, inspections, or corrective actions.

Rather than simply reacting to alarms or breakdowns, Prima Link enables a Basic Predictive Maintenance approach, helping identify and address potential issues before they affect production performance.

AI supports the analysis process by enhancing pattern recognition across large volumes of machine data, while Service experts remain responsible for validating recommendations and defining the most appropriate actions.

By combining machine data, Machine Learning and Service expertise, Prima Link creates a continuous flow from data to action, helping customers improve machine reliability, maximize uptime, and prevent unexpected interruptions.

  • PREDICT: FROM DATA TO ACTION
    Prima Link identifies abnormal patterns and potential technical needs at an early stage, providing greater visibility into machine conditions and faster troubleshooting.
  • PREVENT: THE POWER TO ACT BEFORE IT HAPPENS
    Early detection and proactive Service support help customers move from unexpected interventions to planned actions, reducing unplanned downtime and the risk of damage to critical components.
  • PERFORM: BECAUSE UPTIME COMES FIRST
    By combining continuous monitoring, predictive analytics and expert Service support, Prima Link helps maximize machine availability and maintain production continuity.

    The result is faster troubleshooting, more predictable maintenance and more reliable production operations.

Prima Power is participating in the SM4RTENANCE project to contribute to the development of a European Manufacturing Data Space for predictive maintenance.


MyPrima​

MyPrima Portal is Prima Power’s customer portal, providing a single access point to all machine-related information. Customers can easily view their machine data, access useful documentation, manage service activities, and stay connected with Prima Power through a simple, fast, and intuitive interface.

  • Immediate full control
      Access 100% of your machine data instantly: no delays. Always at your fingertips.
  • Instant Access
      Real-time requests mean real-time ticketing system. The quickest path to us is just one click away.
  • Anywhere, anytime
      One single login unlocks access to all your machines, wherever you are, whenever you need it.

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Remote Care​

Remote Care enables Prima Power experts to securely connect to customers' machines and perform advanced remote troubleshooting. By analyzing machine data, operating history, and alarm logs in real time, our specialists can quickly identify the root cause of the issue, guide the customer through corrective actions, and, in many cases, restore production remotely. When an on-site visit is required, the problem is already diagnosed, allowing the technician to arrive prepared and minimize machine downtime.

In addition, Prima Power manages all service requests through a single, centralized ticketing system, ensuring every request is tracked from creation to resolution. This provides full traceability, faster response times, improved communication, and seamless collaboration between local and global support teams, resulting in a more efficient and transparent service experience for the customer.

  • Faster Resolution
    Remote diagnostics enable quick issue identification and recovery.
  • Less Downtime 
    Pre-diagnosed issues reduce repair time and speed up production restart.
  • Full Service Visibility
    Centralized ticketing ensures faster, transparent support.
     

STORIES OF EVOLUTION

Find out how the choice of the right Prima Power machine took part in a company’s success